1. Physical Goods:

• Return Window: Customers must request a return within 7 days of receiving the item and return it within 30 days.

• Condition: To be eligible for a refund, items must be unused and returned in the condition they were delivered. Any used or opened products are not eligible for a refund.

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receipt for assistance.

• Initiation: To request a return, contact our customer service at dentisttin@gmail.com. Include your order number and reason for the return.

• Shipping Costs: Customers are responsible for all shipping costs associated with returns, unless the item was damaged or defective upon arrival.

2. Digital Downloads:

• No Refunds: All sales of digital downloads are final. Once a digital product has been downloaded, it cannot be returned or refunded.

• Defective Downloads: If you encounter issues with a digital product, please contact us within 14 days, and we will work to resolve the problem.

3. Communication:

• This policy will be clearly displayed on our website and during the checkout process to ensure that customers are fully informed before making a purchase.

4. Legal Compliance:

• We adhere to all UK regulations regarding refunds and returns to protect consumer rights.